- Created 80+ Salesforce reports and dashboards, leveraging Einstein Analytics, Tableau, and Power BI to deliver unified, cross-platform business insights.
- Implemented and integrated Sales Engagement with ZoomInfo, Vivenu, and DocuSign; automated workflows using Salesforce APIs and Zapier, while training teams to drive adoption and optimize sales processes.
Profile Snapshot
Software Engineer & Salesforce Specialist with 6+ years of experience in building scalable CRM and cloud solutions across Sales, Service, Health, and Education Clouds. Skilled in Apex, LWC, and API integrations, with certifications in Salesforce Development and Administration. Currently pursuing an MS in Information Systems at Pace University, New York, and open to full-time opportunities.
EXPERIENCE
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- Designed, developed, and deployed 15+ custom Salesforce Lightning Web Components (LWC) and Apex classes to enhance enterprise applications and improve user workflows.
- Implemented Salesforce Health Cloud by configuring Care Plans, Patient Timelines, and provider networks to support HIPAA-compliant healthcare workflows.
- Built REST & SOAP API integrations between Salesforce, AWS, and HubSpot to enable real-time lead synchronization and eliminate duplicate data entry.
- Developed Apex batch jobs and schedulable classes to process large datasets and automate external system synchronization within governor limits.
- Customized Salesforce CPQ with product bundling, pricing, and approval workflows to reduce errors and streamline sales operations.
- Engineered CI/CD pipelines using Git, Jenkins, and Copado for Salesforce deployments, improving release management and reducing deployment errors.
- Migrated 200k+ customer and account records using Salesforce Data Loader CLI and Informatica with validation rules to maintain data accuracy.
- Designed reusable Apex frameworks for logging, error handling, and API services to improve code maintainability and standardization.
- Optimized Salesforce org performance by refactoring SOQL queries, implementing selective indexing, and tuning workflows to support high-volume transactions.
- Configured Omni-Channel routing, case escalation rules, and entitlements in Service Cloud to improve case management processes.
- Conducted QA, UAT, and integration testing with 85-95% Apex test coverage, while partnering with QA and DevOps teams to implement automated regression testing.
- Created 80+ custom reports and dashboards in Salesforce and Einstein Analytics and built cross-platform visualizations in Tableau and Power BI to deliver unified business insights.
- Mentored junior Salesforce developers and administrators on Apex, Lightning development, and Agile delivery best practices.
- Designed and deployed role hierarchies, profiles, OWD & permission sets to enforce secure, role-based access across global teams.
- Automated contract renewal workflows using Flows and Apex triggers to streamline approval processes and reduce manual effort.
- Collaborated with product owners and stakeholders to gather requirements and deliver scalable Salesforce and software solutions.
SKILLS & EDUCATION
TECHNICAL EXPERTISE
PROGRAMMING & DEVELOPMENT: Apex, Java, Python, JavaScript, LWC, SOQL, SOSL, HTML, CSS, SQL, MySQL, C.
SALESFORCE CLOUD & CRM: Sales Cloud, Service Cloud, Education Cloud, Health Cloud, CPQ, Agentforce, Sales Engagement, Customization & Configuration, Security & Access Management, Data Migration, Einstein Analytics.
INTEGRATIONS & DEVOPS: REST & SOAP APIs, HubSpot, ZoomInfo, DocuSign, Zapier, Informatica, Git, Jenkins, Copado, Workbench, Jira, Slack, Docker, Postman, GraphQL, AWS, ServiceNow.
CERTIFICATIONS: Salesforce Certified Platform Developer I | Service Cloud Consultant | Administrator 201 | App Builder | AI Associate | DBA | JAVA
EDUCATION
Pace University, New York, USA
Master of Science in Information Systems
Sept 2024 – Dec 2025
SGGS COE & IET, Nanded, India
Masters (Computer Network & Information Systems)
Aug 2016 – Jul 2018
MGM COE, Nanded, India
Bachelors (Computer Science and Engineering)
June 2011 – Jul 2016